Arcc Office is a serviced office. Tony Chen, the Managing Director realised that to facilitate growth, they have to better serve their customers, understand them as a personal concierge does, their preferences and dislikes, and any other information that could lead to a more personalised level of service.
Finally, he found Salesforce. Every staff can access the centralised platform and share experiences, their customers can now be surprised in many pleasant ways such as served them with their favorite coffee chain in his preferred style no matter which staff is on duty that day.
Their management is able to have a complete picture of sales and operations activities and statuses from a central dashboard, a sharper forecasting and account planning through the efficient tracking of leads, a higher level of customer satisfaction by streamlining administrative procedures and be more adaptable to nowadays fast-moving market conditions.