SERVICE CLOUD

CUSTOMER SERVICE IS SOCIAL

Make your call center social. Empower your customers with communities. Deliver service to your customers on the social media channels where they live. Give your agents tools for collaboration. Improve your contact center metrics. And deliver outstanding customer service to improve customer satisfaction and loyalty.

CONSOLE

With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.

COMMUNITIES

Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, Communities give them the tools for self-service troubleshooting.

MOBILE

Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service.

MULTI-CHANNEL

Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.

SOCIAL SERVICE

Deliver service to your customers on the social media channels where they live, on whatever device they are using. Give your agents the tools for collaboration that allow them to deliver outstanding customer service.

AGENT COLLABORATION

With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.

Get it up and running, see how it works in your own eyes!

More Salesforce Products

SALES CLOUD

Turn your mobile device into a portable sales office!

Sales Cloud connects the next generation of apps, devices, and customers. It’s provides and creates an instant connections to your leads, contacts, accounts, and critical business information.

SERVICE CLOUD

Customer Service is Social!

Width Service Cloud, you can deliver service to your customers on the social media channels where they live. Establish outstanding customer service to improve customer satisfaction and loyalty.

SALESFORCE1 PLATFORM

No hardware, No installation, No maintenance!

Say hello to one, all-encompassing, completely open, Customer Platform. New APIs and tools make building apps faster to connect with customers, employees, partners and the next generation of devices and apps.

EXACTTARGET MARKETING CLOUD

Turn consumers into customers!

Marketing Cloud allows marketers to create 1:1 campaigns like never before. Combine traditional digital channels - email, mobile, social, and the Web - with any conceivable product!

SALESFORCE CHATTER

Update business process instantly from the feed!

Chatter allows teams to take action and sync up like never before. Create custom actions and deploy instantly to every desktop and device, and access any app from the social feed.

Simply Sign up for a Free Trail & See How it Works Yourself!

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