臺灣總代理天新資訊業務經理林兆偉表示，Desk.com適合規模較小以及預算較少的組織，像是沒有IT部門的小型公司，或是企業中的特定部門。 Salesforce.com在去年收購了可整合社交媒體Facebook、Twitter的線上客戶服務軟體Assistly後，日前已經完成Assistly旗下產品Desk.com與Salesforce產品功能的整合，推出較為精簡且低價的CRM線上服務。 產品整合後，業務或是客服人員在Desk.com的網頁上就能看到已在Salesforce輸入的客戶資料、E-mail等，同時，Desk.com也可以追蹤客戶在社群網站中對自家產品的評論，進行分析。臺灣總代理天新資訊業務經理林兆偉表示，Desk.com適合規模較小以及預算較少的組織，像是沒有IT部門的小型公司，或是企業中的特定部門。 去年3月，Salesforce就推出可整合Facebook和Twitter的機制到客戶服務平臺Service Cloud 3。不過，林兆偉表示，Salesforce所提供的是較完整的CRM服務，並不是幾十人以下的小公司可以負擔，Desk.com提供功能精簡但較為便宜的CRM，並能整合社群網站，與Salesforce的產品整合後，也有利於大型企業小規模導入社群網站機制，進行客戶服務。 Desk.com另一個特色是可支援HTML5，因此適用於不同的裝置，像是手機、平板、桌上型電腦等。Desk.com依使用者帳號數計費，每個帳號一個月49元美金，其中一個帳號免費。另外，提供兼任代理人帳號制度，以小時計價，每小時1美元。Salesforce企業版每個帳號一個月則是125元美金。
Tag Archives: CRM
The iPad 2 goes on sale today, but why should businesses care? ZDNet Australia talks to four businesses about how they’ve been using the first generation and what their plans are for the second. (Credit: Apple) Jason Glasby, general manager IT at BrickworksBuilding product manufacturer Brickworks has around 1500 employees, which includes around 1000 computer [...]
March 22, 2011 Salesforce.com (CRM) is a pure cloud computing player offering a number of cloud-based products including customer relationship management (CRM) software as well as its development platform Force.com. Salesforce.com competes with SAP (SAP), Oracle (ORCL), Microsoft (MSFT) and IBM (IBM) in the CRM software market. Force.com is a development platform and infrastructure for [...]
JP Rangaswami, chief scientist at Salesforce.com, explains why his company’s new tool for collaboration could pave the way for productive game-like interactions in the office. FRIDAY, MARCH 11, 2011|BY BRIAN BERGSTEIN Salesforce.com jumped into cloud computing before the term even existed. The company was founded in 1999 to offer businesses a customer-relationship management (CRM) service [...]
The AppExchange is the online marketplace for cloud computing applications and solutions. Partners can use the AppExchange to market and deliver their solutions to salesforce.com’s community of more than 72,000 customers. Customers use the AppExchange to browse more than 1000 apps and solutions and then test drive and install them with a click. Commercial Success [...]
“With no investment in software and hardware, salesforce.com provides us with a world-class CRM system at a cost-effective price. Salesforce CRM greatly increases our sales efficiency and business competitiveness, and we highly recommend salesforce.com to other businesses.” Challenge Hong Kong Maxim’s Group, the largest and most diversified catering company in town, needed an easy-to-use, cloud [...]
“The main thing that I love about Salesforce is that, as CEO of NewVoiceMedia, I know we are rapidly growing our top line without taking on massive cost.” Jonathan Grant CEO of NewVoiceMedia NewVoiceMedia have transformed their organisation by managing all of their business information with Salesforce CRM cloud computing applications to help rapidly grow [...]
written by Michal Lev-Ram, writer February 25, 2011 10:57 AM source: http://tech.fortune.cnn.com/2011/02/25/salesforce-wins-bet-on-the-cloud-doubles-down-on-social/ Salesforce’s Marc Benioff is turning to social products like Chatter to drive growth for tomorrow, even as enterprise adoption continues to bring in revenue today. Salesforce.com CEO Marc Benioff is the kind of guy who could sell customer relationship management software to [...]
“Salesforce.com provides the outstanding application to meet our requirements.” Martin Goodman Executive Chairman of Planet Positive Planet Positive is an internationally recognized symbol, awarded to companies that are actively reducing their carbon emissions. The organisation plans to touch 500 million people within the next 5 years. Planet Positive were impressed by the scalability, robustness and [...]
“The Sales Cloud allows us to track the community group we work with, and farmers within those groups (in Africa) can be more monitored the visits we make to them. ” Helen Jacobe International Programme Team Administor Send a Cow are a nonprofit organisation, who offer training and support to farmers in Africa, so far [...]
