Any Community – Organizations will be able to engage with customers on Twitter, Facebook and a broad range of social communities via Radian6 Any Volume – Service Cloud 3 high-volume contact center equips companies to manage the explosion of service issues on social media Any Channel – Prioritize interactions across any channel using built-in social [...]
Tag Archives: Service Cloud
Alex Dayon, EVP, and Kraig Swensrud, SVP of Product Marketing, introduce Service Cloud 3 featuring demos of Twitter, Facebook, and Apple Facetime. David Vasquez, VP of Customer Service, Ally Bank, is also featured.
As the keynote presenter at the Cloud Security Alliance Summit today in San Francisco, Marc Benioff, chief executive officer of salesforce.com, introduced his vision of ‘Cloud 2’. “The best days are still very much ahead of us in this industry”, he told the audience. As social networking surpasses email, and next-generation internet and applications emerge, [...]
